Skip to main content
24Sessions Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. 24Sessions
  2. Troubleshooting
  3. Troubleshooting articles

Troubleshooting articles

  • You're experiencing a bad internet connection
  • The sound drops during the meeting
  • You don't have video or audio while you both successfully entered the meeting
  • The guest gets stuck in the media check
  • The guest doesn't have a camera/microphone/speakers
  • The guest has lost/never received the confirmation email of the meeting
  • The guest enters the meeting via Internet Explorer
  • Dial-in
  • Remote Desktop environment: Citrix / VPN.
24Sessions
Français Nederlands