What is it?
Co-browsing is interactive screen sharing. The co-browsing feature allows meeting participants to interact with the same web page in real time. A participant can scroll, edit and click through a web page. For the other participant, these changes will reflect instantly on their own screen. The collaborative nature of co-browsing opens up possibilities beyond the scope of normal screen sharing. These include:
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When one person scrolls, the page will move for both participants.
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The agent can draw on the customer’s screen to direct their attention.
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Both participants can add and remove text and share the changes.
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Clicks made by one participants will impact the other in the same way.
What is the added value?
Why do our customers use this feature?
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Customers can enjoy more interactive and meaningful support.
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Agents are empowered to assist customers to a far greater degree.
FAQ
What are the frequently asked questions about this feature?
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Is it hard to set up?
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No, 24sessions generates embeddable HTML code that can be simply added to the web page header.
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Does it work on mobile?
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Soon! Full mobile capability is on the roadmap and will be available in the near future.
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Can the customer hide parts of the page from the agent?
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Yes, through field masking. Any page element can be selected for masking. It will become blocked from any interaction or viewing on the agent's screen.
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