Report functionality

What is it?

The reporting functionality in 24sessions provides insight into meeting data of upcoming or past meetings.

Use the date range field to filter on the date you want to view or export.

There are three different ways to view and export the data:

1. Overview*: you can quickly see a visual overview in bar charts of the held meetings, planned meetings, review scores and duration of meetings.

2. Meetings: on this tab you can get insight into all the individual meetings. Click on “select columns to show them in this report” to specify the data you want to see in your report.

3. Users*: this tab allows you to gain a clear overview of how many meetings team members have held. It also shows their average review score.

*On the Overview and Users tab, only meetings > 5 minutes are taken into account and test meetings are excluded. You can export all data to CSV by clicking on ‘Export to CSV’ on the right top corner.

What is the added value?

Why do our customers use this feature?

• Individual users can use the data insights 24sessions provides to track customer feedback and improve their video calls

• Managers can use this data to make insightful what impact video is making on your business or organisation

FAQ

What are the frequently asked questions about this feature?

• Who can see this data?

  • This depends on the role of the user:

    • Regular user: only data of themselves

    • Group operator: data from users in the group they’re operator in

    • Global operator: data from all users

    • Group manager: data from users in the group they’re manager in

    • Global manager: data from all users

    • Admin: data from all users

For a full list of user roles and permissions click here

• Can this data be automatically sent to our own data visualisation tool?

  • Yes, 24sessions offers the opportunity to get realtime data insights via our data API connection. For more information about the possibilities, please reach out to your Customer Success Manager.