What is it?
By setting up a custom domain, the 24sessions product and video calls will be hosted on the domain you choose, instead of on 24sessions.com
For example: videocalling.company-abc.com instead of company-abc.24sessions.com
By default 24sessions calls are hosted on a [.24sessions.com] URL. However, when guests interact with your organisation via video, it might be confusing to see [.24sessions.com] in the domain, and some guests might even consider it a phishing attempt.
A custom domain for video calls will result in a more tailored experience for a guest, without any reference to 24sessions.
There are two options for setting up a custom domain:
Setting up a custom domain for all your meeting types
Setting up different custom domains for all your meeting types
What is the added value?
Why do our customers use this feature?
Guests experience the entire customer journey in your brand experience.
It gives your guests a safe and secure feeling about this communication channel.
What are the frequently asked questions about this feature?
Do I need resources from my organisation to set up a custom domain?
Yes, typically someone from your IT department needs to point your chosen domain name to the 24sessions server and needs to send 24sessions a certificate. Please reach out to your Customer Success Manager